Refund policy

Founder Sale & Pre-Order Policy Due to the specific nature of the HaLoWave Founder Sale, all purchases are considered final pledges to fund the initial manufacturing and production process.

Because the funds from your order are immediately allocated to securing components and manufacturing your specific hardware batch, we don't offer refunds, returns, or cancellations once an order is placed. > By completing your purchase, you acknowledge and agree that:

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. Please note that participation in a Founder Sale or pre-order phase constitutes a non-refundable pledge to fund initial hardware manufacturing, with estimated shipping timelines clearly stated on the specific product page at the time of purchase. By placing an order, you accept that funds are immediately allocated to production and are not eligible for standard e-commerce cancellation or refund protocols prior to fulfillment.

Hardware Support & Defective Items
In the unlikely event that your hardware arrives damaged or exhibits technical issues, our priority is to get your node fully operational. However, we don't offer immediate replacements. >
Customers must first engage with our technical support team (via Discord or official email) and complete a mandatory troubleshooting process. We reserve the right to diagnose the issue remotely, guide you through software/firmware fixes, or ship specific replacement components before authorizing a full unit replacement. Full hardware replacements are strictly a last resort and will be issued solely at the discretion of the HaLoWave team once all remote repair avenues have been exhausted.